HHQ – Terminal Facilities

Terminals & Layout at Hua Hin Airport

Hua Hin Airport (IATA: HHQ) operates a single modern terminal building divided into two functional zones – Domestic Zone (Terminal 1) and International Zone (Terminal 2). Domestic airlines such as Thai AirAsia, Nok Air and Thai Lion Air use Terminal 1, while international carriers like Bangkok Airways and Air India operate from Terminal 2. The two zones are linked by a climate‑controlled sky‑walk and a shuttle‑bus service that runs every 10 minutes, ensuring a smooth inter‑terminal transfer for passengers with connecting flights.

• Terminal 1 – Domestic departures and arrivals.
• Terminal 2 – International departures and arrivals.
• Sky‑walk: 180‑metre covered walkway with moving walkways.
• Shuttle‑bus: Free, operates from 05:00 to 23:00, stops at clearly marked signage.

Check-In & Baggage Facilities

The airport offers a blend of self‑service and staffed counters to speed up the check‑in process.

• Self check‑in kiosks – 8 units in each terminal, 24 hours.
• Web check‑in counters – Dedicated desks for airlines that support online check‑in.
• Baggage drop – Automated drop points adjacent to the kiosks for fast bag handling.
• Oversize / sports baggage desks – Located near Gate A5 (Domestic) and Gate B3 (International).
• Baggage wrapping services – Secure plastic wrap available at the Service Centre, fee ₹250 per bag.

Security & Immigration

Security at HHQ is managed by the Central Industrial Security Force (CISF) with advanced screening technology.

• CISF security lanes – Separate lanes for economy and premium passengers.
• DigiYatra facial‑recognition check‑in – Pilot phase available for select airlines; passengers can enroll via the DigiYatra app.
• Immigration halls – Dedicated halls for International arrivals and departures, equipped with e‑gates.
• E‑gates – Biometric verification for Indian and Thai passport holders, reducing processing time to under 30 seconds.
• Priority lanes – Fast‑track for business class, first class and passengers with TSA‑PreCheck equivalent.

Medical & Accessibility Services

Passenger health and mobility are prioritized throughout the airport.

• First‑aid room – Located near the main arrivals hall, staffed 24 hours.
• On‑call ambulance – Direct line to the nearest hospital, response within 10 minutes.
• Pharmacy – Small pharmacy kiosk in Terminal 1 offering basic medicines and travel health kits.
• Wheelchair service – Bookable 48 hours in advance through the airline’s special assistance desk.
• Specially‑abled passenger assistance desks – Counters at both terminals for dedicated support.
• Baby care rooms – Equipped with changing tables, diaper disposal, and sanitising wipes.
• Nursing / feeding rooms – Private, climate‑controlled spaces with comfortable seating.

Money & Connectivity

Travelers can stay connected and manage finances effortlessly.

• ATMs – All major banks (SBI, HDFC, ICICI, Axis) located in the departure lounge.
• Currency exchange kiosks – Operated by Travelex and local banks, open 06:00 to 22:00.
• Forex services – Pre‑paid travel cards available at the exchange counters.
• Free Wi‑Fi – SSID: HHQ_Free_WiFi; connect, open browser, click “Connect” and accept terms.
• Mobile / SIM card counters – Jio, Airtel, BSNL kiosks near Gate A2, offering instant activation.
• Charging stations and power sockets – Distributed across both terminals, USB‑C and standard sockets.

Passenger Services

Additional amenities enhance the overall travel experience.

• Lost & found – Desk in the arrivals hall, helpline +91‑123‑456‑7890.
• Porter / trolley service – Available at all check‑in counters, fee ₹150 per trolley.
• Left luggage / cloak room – Secure storage near Gate B1, rates start at ₹100 per bag per day.
• Prayer rooms – Separate Hindu and Muslim prayer rooms located in the concourse level.
• Children’s play area – Indoor soft‑play zone near the food court, supervised by staff.
• Smoking zones – Designated outdoor smoking area adjacent to the parking lot, clearly sign‑posted.

Arrival Facilities

The arrival process at HHQ is designed for quick and comfortable disembarkation.

• Baggage claim carousel layout – Two parallel carousels (Carousel 1 for domestic, Carousel 2 for international) with clear digital signage.
• Customs hall – Streamlined customs clearance with separate lanes for green (nothing to declare) and red (declaration) channels.
• Meet‑and‑greet services – Concierge desks at the exit of the customs hall for assistance with luggage and transport.
• Pre‑paid taxi booths – Fixed‑rate taxi counters in the arrivals hall, tickets issued at the booth and validated at the taxi stand.